We have a 7-day exchange policy, which means you have 7 days after receiving your item to request an exchange.
To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start an exchange, you can contact us at shanayaofficial0@gmail.com. Please note that the exchange will need to be sent to the following address: “J50, S-103, MD Elegance 302021 Jaipur Rajasthan, India”
If your exchange is accepted, we’ll send you an exchange shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any exchange questions at shanayaofficial0@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged, or if you received the wrong item so that we can evaluate the issue and make it correct.
Exceptions / non-returnable items
Unfortunately, we cannot accept exchanges on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
If more than 15 business days have passed since we’ve approved your exchange, please contact us at shanayaofficial0@gmail.com or you can reach us on WhatsApp at “+91-7424851555”